Does work play an important role in Employee Mental Health and Wellbeing?
In 2023, global employee engagement stagnated, and overall employee wellbeing declined. While both measures are at or near record highs, their lack of improvement is notable, as they follow multiple years of steady gains. The result is that the majority of the world’s employees continue to struggle at work and in life, with direct consequences […]
Seamless Experiences: Delivering Intentional, Unified Experiences for Customers
“All our operators are busy; please hold for the next available agent.” Does it sound familiar? These words are sometimes just the beginning of a long and frustrating experience. Sometimes it leads to other painful comments such as “Please hold while I check with my supervisor,” or “I’ll transfer you to that department.” And too […]
