What if companies don’t care about Customer Experience? “WHAT IF” Series
Let’s put ourselves in the shoes of the customer: For you, as a customer or consumer, how important is to have a good customer experience when buying or when consuming goods or services from a vendor? When visiting a restaurant? When needing assistance remotely or in person? How do you feel when you have to […]
What if a company neglects Customer Experience? “WHAT IF” Series
How do you feel when you are treated badly as a customer? When your voice is not heard…! When your problem is not solved! When you feel simply ignored….! In a previous publication, we remarked on the importance of Customer Experience, and we stated that all studies performed by industry experts show that customer experience […]