ISO standards continue to be highly relevant and valuable for organizations worldwide for several reasons: Global Recognition and Acceptance: ISO standards are internationally recognized and accepted, providing a common framework that facilitates global trade and cooperation. They help organizations demonstrate
You must start with an objective in mind. What are you seeking to solve for? That answer is going to be different depending on who you speak to within the organization. Seek out your key users, think about how they
In 2023, global employee engagement stagnated, and overall employee wellbeing declined. While both measures are at or near record highs, their lack of improvement is notable, as they follow multiple years of steady gains. The result is that the majority
“All our operators are busy; please hold for the next available agent.” Does it sound familiar? These words are sometimes just the beginning of a long and frustrating experience. Sometimes it leads to other painful comments such as “Please hold
