Although customer dissatisfaction is often considered the opposite of satisfaction, in reality they are not completely opposite. Satisfaction implies that the customer’s expectations have been met or exceeded, while dissatisfaction arises when those expectations are not met. However, there are
1. Clarify your strategy. Ensure that your strategy for creating superior customer value is so clear, focused and rigorous that you can write it in one or two paragraphs. Distribute it to all your employees and other partners and post it
Shaping the Future of Customer-Centric Strategies! As the business landscape continues to evolve at a rapid pace, customer experience (CX) remains a pivotal factor in driving success. In Latin America, businesses are increasingly recognizing the importance of delivering exceptional CX
Strategies for 2025 and Beyond 1. Embrace Digital Transformation As digital transformation continues to reshape industries, companies must adopt and integrate new technologies to enhance customer experiences. Investing in advanced analytics, artificial intelligence, and cloud computing can streamline operations, improve
Regional Considerations and Implementation While the key trends in information security and cybersecurity for 2025 are universally relevant, their applicability to Latin American countries may vary based on regional specificities and the maturity of local cybersecurity frameworks. Here, we explore
Recommendations for Companies to Prepare for Future Trends To effectively prepare for these emerging trends, companies should consider taking the following actions: 1. Invest in Research and Development for Quantum-Resistant Cryptography Companies must allocate resources to develop and integrate quantum-resistant
