The RACI matrix: Your blueprint for successful execution
A RACI matrix is a simple, effective means for defining roles and responsibilities, providing a comprehensive chart of who is responsible, accountable, consulted, and informed every step of the way. In execution (In a project, when solving a complaint, or simply executing a task) there is always one critical success factor (CSF) that has either […]
PDCA Cycle: What Are the Stages and How Does It Work?
Do you know the PDCA cycle? Get to know all its stages and how to apply them in your business. PDCA or the Deming cycle is a management methodology that aims to continually improve processes. This cycle is based on four stages: plan, do, check, and act. To adapt to market changes, improve efficiency, boost productivity, […]
Is the human resource function still a thing in organizations?
The function of human resources (HR) has been evolving (And it will continue to) significantly. Instead of focusing on personnel management and administrative tasks, it is shifting towards employee engagement and strengthening culture. What company wouldn’t like to exceed its business targets? Or wouldn’t like to create or work in an organization where everything gets […]
What are the main trends in CX to consider?
Looking ahead is always a tricky business. While the turn of the year presents an opportunity to take a fresh look at your strategy and plan where to focus your energies, it can be hard to sort real trends from hype. In 2023, leaders will have to search for ways to do mores with less, […]
What is Business Agility? Is it enough to do your best?
“It is not enough to do your best. You must know what to do, then you do your best”. – W. Edward Deming Business Agility is a term that is used to mean many things. Its true definition is the ability to respond quickly and easily to change being also flexible to continuously changing customer’s needs, […]
What does a Business Model for Sustainability require?
Business Model Innovation for Sustainability requires investment in time and money (directly and as opportunity costs), but it is often essential if a company wants to ensure success and contribute to a sustainable future. Several success factors must be considered: CULTURE Awareness: Foster culture for innovation and sustainability by raising awareness and capacity building. One […]
Success relies on your most critical resource: Your people!
Equipping people and organizations to unleash sustainable performance requires the ability to transform again and again. Today’s workplace and talent revolution relies on your people, with the backing of the right structures, systems, and skills. You need to make the best of your people so you can realize your strategy today and sustain performance in […]
Why Creating Connected Delivery Models?
To create superior Customer Experiences! At the end of the day, it is not about us, it is about the customer. Customers have the final decision to stay or leave. We need to be smart and find the ways to connect with our customers and to create the bond that will allow us to have […]
In case you missed it, check out our 2022 year in review!
Happy New Year! We hope you enjoyed revisiting Dogma’s most popular insights of 2022. In case you missed it, check out our special year-in-review interactive, a journey of 2022 through the lens of this year’s biggest business trends. We look forward to providing you with more great content in 2023 as we strive toward a […]
2022 vs. 100 years ago!
“THE FUTURE IS FASTER THAN YOU THINK! Does that excite you or scare you? What were the top breakthroughs of 2022? How do they compare to the breakthroughs of 100 years ago (1922)? Let’s rewind 100 years and look at the pace of innovation a century ago. In 1922, the world has just emerged from […]
