Stop, start, or accelerate: from thinking about the new normal to making it work
As businesses reopen in the new normal, they need to balance between what worked before and what needs to happen to succeed. STOP: · Assuming that the old ways will come back. · Relying on traditional organizational structures. · Optimizing supply chains based on individual component cost and depending on a single supply source for critical materials. · Quarterly […]
How to restart in the New Normal
In 1665, Isaac Newton left Cambridge University to self-isolate and avoid the pandemic that was sweeping Europe. While working from home (Although at that time there was no internet available), he saw an apple fall. Pandemics press the fast-forward button on history, and Coronavirus is no exception. We are witnessing unprecedented and immediate change across […]
How to do business as unusual
Things are changing, there are new rules for the game, and surely; in a world where Digital Connectivity will continue positioning in the post-crisis, we will discover that new rules will come up every day and we all have to adapt to them and in the best-case scenario, learn to play with them. Schools will […]
Sooner or later, we need to bring our workforce back: How to do it in a safely way?
As we have been discussing in our last articles, entering the New Normal is just a matter of time. But what we all must make sure is that when that happens, we must do it in a safe manner. It is a reality that organizations across the world, no matter the size or their nature, […]
Beyond the new normal: a new era of growth
Although the COVID-19 is a world-health crisis of great magnitude, it is also an imminent restructuring of the way we work. For some companies it is about short-term survival, for others is walking through the fog of uncertainty, trying to determine how to position once the crisis is over and things return to normal (or to […]
Will business practice change after covid-19 pandemic?
By definition, a pandemic is “an outbreak of a disease that occurs over a wide geographic area and affects an exceptionally high proportion of the population”; which is exactly what we are facing now. Although we cannot define exactly how life and business practice will change when this is over, we can assure everything will […]
How to create a customer-driven organization
Knowledge in Action To better understand what a Customer-Driven organization is, it’s necessary to be familiar with the different elements that are part of it; which can be represented in a hierarchy model: 1. Customers 2. Front-line employees 3. Middle Management 4. Top Management The proper place of the customer in the organization’s hierarchy is at the top. Note […]
Are you seeing the world through the customer’s eyes?
Companies have long emphasized touchpoints to enhance customer experience. But it isn’t enough; there’s a more important issue: The customer’s end-to-end journey. There is a misunderstanding. When most companies focus on customer experience, they in fact are thinking about touchpoints: The individual transactions through which customers interact with parts of the business and its offerings. […]
Are you working “in the business”, “for the business”, or both?
One of the biggest challenges people face is for them to move from working in the business to working on the business. We are so engaged in building and selling our product or service, or even worst; solving operational issues (Extinguishing fires) that we “don’t have time” to focus on strategy and the next round […]
Creating value through transforming customer journeys
What does my customer want? Can I anticipate? Is enough what I’m doing? Technology has handed customers unprecedented control over the experience of purchasing goods and services. Just position yourself as a customer: Don’t you expect the levels of satisfaction you receive from leaders such as Amazon? Most companies operate in complex, highly unsettled business […]
