Customer Insights… Do they really provide an advantage?
The Goal: Learn the importance of insights and understand how you can get the most benefit of them The Tool: Customer Insights In simple terms, insight is defined as follows: “Insight is the understanding of a specific cause and effect in a specific context.” Having an insight is to experience an “a-ha” moment, the moment […]
The Art of Asking
The Goal: Reinforce the importance of asking the right questions The Tool: Intelligent Questions – The origin of surveys and focus groups Questions are the best way to gain deeper insights and develop more innovative solutions. So why do so few people utilize them? Children learn by asking questions. Students learn by asking questions. New […]
Diagnosis: An activity exclusively for doctors?
The Goal: To understand the importance of making a correct diagnosis by asking the appropriate questions. The Tool: Organizational tools. Diagnosis is a word that has its etymological origin in Greek and even more in the union of three words of that language. In particular, it is a term that is formed by the prefix […]
How to energize yourself and to your organization at all levels?
The Goal: Learn how to unlock your potential for a better-desired state. The Tool: Super-Motivation: A way for energizing yourself and your organization. Ability and capability mean nothing unless they are used. When multiplied by motivation, they come alive! That is why in times or urgency or crisis, ordinary human beings are somehow able to […]
Planning or execution? is there a dilemma?
The Goal: Learn to manage the major obstacles for effective strategic planning and execution The Tool: As Difficult as Strategy Formulation is, the Successful Implementation of Execution of Strategy is Even More Difficult and Problematical. Overcome this challenge and make of implementation, an Overlooked Key to Competitive Advantage. It’s mandatory to manage the major obstacles to effective […]
Interested in saving money and increase profitability?
The Goal: Identify work areas where money can be saved by cutting costs or expenses. The Tool: Copious amounts of waste can occur in the workplace, and in any process; but do you know what the eight most commons wastes are and how they impact your organization? Taiichi Ohno, considered the father of Toyota Production […]
Are you thinking out of the box?
The Goal: Make strategic decisions and solve problems. The Tool: Some decisions are good, some are brilliant, and some are a pure disasters. Most of the tough decisions we face are not simple but are complex and full of uncertainty. We need to: In addition, we need to develop the ability to apply Creative Thinking […]
Customer Experience – Transformation for ongoing Growth
The Goal: Learn how Customer Experience triggers profits and sustainable growth. The Tool: Ongoing growth is the promise of customer experience management. “Companies can boost profits by almost 100% by retaining just 5% more of their customers,” said customer experience industry pioneers Fred Reichheld and Earl Sasser in their 1990 Harvard Business Review article, Zero […]
Virtual Community: Why would you ever need one?
The Goal: Have a common vehicle for sharing and interacting while transcending geographical boundaries; to be connected by common professional interests, resolve problems, develop our strategic way of thinking and constantly improve, grow and innovate. The Tool: @Work Innovation Community Today, we are very proudly to officially announce the launch of our “Innovation Community @Work” […]
If you can’t measure it, you can’t manage it…!
The Goal: Create meaninful performance measures. The Tool: We all struggle to meaningfully measure performance. We struggle because we have bad habits! We need to make measuring performance faster, easier and more engaging… You get it right the first time, not spending years measuring useless things. Practice detailed “how-to” steps deliberately designed to solve those […]
