What is the best time in the year to create your strategy
If you don’t have a strategy, any time during the year is the right one. For a strategy to achieve the expected results you need to execute perfectly, and to execute perfectly; you need to have the right culture and leadership. We all know that strategy creation without execution is useless. And although there are […]
Interested in saving money and increase profitability?
The Goal: Identify work areas where money can be saved by cutting costs or expenses. The Tool: Copious amounts of waste can occur in the workplace, and in any process; but do you know what the eight most commons wastes are and how they impact your organization? Taiichi Ohno, considered the father of Toyota Production […]
Virtual Community: Why would you ever need one?
The Goal: Have a common vehicle for sharing and interacting while transcending geographical boundaries; to be connected by common professional interests, resolve problems, develop our strategic way of thinking and constantly improve, grow and innovate. The Tool: @Work Innovation Community Today, we are very proudly to officially announce the launch of our “Innovation Community @Work” […]
Are your projects on track and delivering on the goals?
The Goal: Develop the ability to chart an effective path of change and deliver on the goals. The Tool: The world is experiencing a fundamental shift from rewarding excellence in ongoing operations to rewarding the ability to chart an effective path of change and deliver on the goals. The discipline of Project Management provides the methods […]
How likely would you be to recommend a product, service or company?
The Goal: Understand a simple but trusted anchor for your Customer Experience management program. The Tool: Customer Satisfaction has been correctly identified as a major driver to increase perceived value, retention, repeat sales and expanded customer base through friends & family, colleagues and social media. The development of the Net Promoter Score (NPS) credited to […]
Interested in long-term rewards?
The Goal: Learn that satisfy customer is not enough, they really need to be engaged! The Tool: Engagement and loyalty are the hallmark of great leadership. The long-term rewards of engagement and loyalty ultimately outstrip even the most spectacular short-term profits. We are not, however, talking about a trade-off. After all, what kind of customer, […]
How important is Change Management for success?
The Goal: Learn why Change Management is important and how it can help the organization. The Tool: When implementing projects, we all want to avoid: Change Management provides a competitive advantage, allowing organizations to quickly and effectively implement change to meet market needs. It is the application of a structured process and set of tools […]
