An easy way to understand how processes work
The Process Turtle Diagram Absolutely! The Turtle Diagram is a visual tool used to describe all elements of a process within an organization in a precise and detailed way. It helps in understanding the interrelationships between different components of a process, identifying gaps, and improving overall efficiency. Here’s a breakdown of the Turtle Diagram: Components […]
How to Rebuild Operations effectively for the New Normal
We are here to help! In a previous article, we specified the four strategic areas to focus on and the six organizational dimensions that should go along to be successful in the comeback. We also have discussed what we need to do to recover revenue -The first strategic area to focus on- which is crucial on the way […]
Journeys vs. Touchpoints
In most companies, executives know they must innovate in order to differentiate their offerings. They also know that for a long time the fragmented nature of their customer experience has been a problem, where what is usually found; is a basic journey that is performing poorly across the various functional areas and/or departments that support […]
Now it’s your time!
Welcome to 2019, where all your goals, purposes and why not, dreams; can become true!! The space race of the 1960s declared to the world that the impossible was attainable. “We choose to go to the moon,” John F. Kennedy said in his epic call to action more than 45 years ago. Now is the […]
7 Reasons Why Your Company is not creating enough Value
Value Creation is a distinctive mindset. It is a mentality driven by enhanced self-esteem, awareness, and pro-activeness. It goes beyond just doing your job; it is doing something extra and going beyond what is expected. Value Creation is executing proactive, imaginative, or inspired actions that increase the net worth of products, services, or an entire […]
6 Tips for Creating an Effective Voice of the Customer Program – Part II
Customer Experience Series. Are customers loyal to your business? What do they say about your products and services? Knowing these answers can have a huge impact on profit and income over time. Learn more about the 6 Tips: 1. Classify customers: It is important to know the different types of clients you have to create […]
6 Tips for Creating an Effective Voice of the Customer Program – Part I
Customer Experience Series. Are customers loyal to your business? What do they say about your products and services? Knowing these answers can have a huge impact on profit and income over time. The “Voice of the Customer” (VoC) is a term used to describe the exhaustive process of capturing the expectations, preferences and experiences of the […]
Make your strategic management simple
LEARN HOW TO BE YOUR OWN CONSULTANT Increase efficiency, decrease cost, no hidden fees. Business Strategy Series “Everything should be made as simple as possible, but not simpler” – Albert Einstein We’ll help you find what really matters, by providing you with the right tools to assess your business and even yourself. Tool #4: Is your […]
11 Management Abilities to be successful
LEARN HOW TO BE YOUR OWN CONSULTANT Leadership Series Increase efficiency, decrease cost, no hidden fees. “The future is here – just that is not evenly distributed” – Bill Gibson We’ll help you find what really matters, by providing you with the right tools to assess your business and even yourself. Tool #3: How confident are […]
Discover Your Rate As Manager In The Global Economy
Leadership Series Increase efficiency, decrease cost, no hidden fees. “Success is just a never-ending process of trying to become better and better at whatever you want” – John Traver We’ll help you find what really matters, by providing you with the right tools to assess your business and even yourself. Tool #2: Discover Your Rate As […]