“What Got You Here Won’t Get You There”. Marshall Goldsmith.
The business landscape is changing so rapidly that traditional management, business and computing do not meet the needs for the next generation of workers in the business world. Most traditional methods to learn are of a repetitive, rule-based nature and will be gradually replaced by Artificial Intelligence. In the knowledge era, the most value-added job will be to manage knowledge, which includes how knowledge is created, mined, processed, shared and reused in different trades and industry. At the same time, the amount of data and information (prerequisites of knowledge) is exploding exponentially. By 2020, IDC projects that the size of the digital universe will reach 40 zeta-bytes from all sources including, websites, weblog, sensors, and social media. Digitalization, Cloud Computing, Big data will transform how we live, work and even think in a Networked Economy. These trends and more will have a profound effect on how we see the world.
Our goal is to help you use knowledge to create business value, by providing you not only knowledge but also tools and techniques.
Ask yourself, are you ready for the future of work? How well are you preparing for disruption?
When we think about what impact technological progress will have on the future of work, we tend to look at it with lots of pessimism. But if we look at the past, before we look at the future, we see that overall, technology is creating more jobs that either displaced, has reformed living standard, improving them, and we see that most people have seen their income rise. And yet, such fear of robot-induced employment dominates the discussion about the future of work.
What the World Development Report 2019 on the changing nature of work finds that, on balance, such concerns are unfounded. It is true that the world of work is evolving at a very fast pace today. Technology comes with a lot of disruptions, especially in labor markets, creating new business models, expanding job opportunities, but we should not forget that there are two competing forces that shape labor market, and hence the future work. Automation, which sheds jobs and tends to replace labor with machines in production, and innovation, the other AI. Because if automation attempts to replace workers, innovation creates opportunities, creates new jobs, creates new tasks. So, it depends how these two forces compete. If innovation outpaces automation, then we see more jobs created than jobs displaced, and the other way around. Of course, it’s not easy to take up those opportunities, it is important that we prepare for that. Today in the world of work, we need to consider when we ask ourselves another very important question which is, how we prepare for the future? Let me highlight three changes that are happening today:
- Digital technologies are changing the way we do business: In the past, physical presence was a requirement to run a business in a country or region. Today is no longer like that, because digital technologies allow new business models that go beyond physical presence and allow for fast scaling.
- The second change, it’s linked to how people work, and the terms under which they work. We see more and more replacement of the one standard long-term contracts. In fact, digital technologies are moving more and more towards short-term work contracts, online platforms, a lot of freelancing in markets, and that of course, expands the opportunity to work.
- Change in demand for skills. There is a disruption of all the workers, mostly for routine-based type of jobs. There are constant advances in technology that call for new skills overnight. We see that people are employed more and more in jobs that did not exist three decades ago. Those jobs didn’t exist a few years ago. That means that adaptability is increasingly valued by labor market and skill acquisition for the changing nature of work must be a matter of lifelong learning.
In summary, three changes: How we do business, how people work, and the demand for skills.
So far, we’ve been using a pure internal approach. But never less to mention, think about the impact these changes might have in Customer Experience, that at the end of the day; is the key for a sustainable business growth.

To help you find what really matters so you can fit and adapt into the future of work we have created The INSTITUTE FOR INNOVATION, STRATEGY AND ORGANIZATION®. Through it, we’ll be delivering the exact knowledge you need or require to be ready.
What do you need to learn or n what do you need to excel?
What would you like to learn or expand your knowledge on?
In what field would you like to have new tools and techniques to create value?
Please select all what applies:


