Belonging or not belonging: there is no doubt about it
Have you ever experienced being the odd person out? Maybe you were in elementary school on the playground and the kids you wanted to play with did not share the same desire. Or perhaps you went out with a group of friends. They were all talking and laughing about an event you did not attend, […]
The right focus
Take a moment to think about how you feel when you phone into a call center with a question about a credit card, an issue with your car repair, or a problem with your cable. How do you feel if you get bounced from one call center agent to another in an attempt to resolve […]
A world class customer experience
Agility: a critical competence for leaders
As ship captains set course for new lands and riches during the Age of Discovery, they were dealt a fair dose of mutinous crew members. Mutineers would become dissatisfied with the operation of the sailing vessels and leaders, and when left unmanaged, mutiny could turn into a violent overthrow of authority. We do not necessarily […]
Becoming a role model
Since ever, change has been the only constant, and now more than ever; authentic leaders are facing an unprecedented challenge to lead their teams. We all have been put to the test and probably we all recognize change necessity can come unexpectedly and without any warning, the need for cat-like reflexes, the ability to turn […]
Empower. Fulfill. Thrive
Today, we live in a world full of constantly evolving technology. Because of this, the business landscape evolves as well. It’s always changing. More and more, our success is dependent on not only the customers we serve but also our very own employees. As businesses, our job is to satisfy. To serve. To create an […]
Is there innovation in your company?
Innovation is like a garden; you need to create an environment where it can flourish. How innovation happens? When you live and work in Silicon Valley and talk about it with people who don’t, you get used to a look in their eyes that begs, “What’s the secret sauce?” Usually, we think about Silicon Valley […]
Is transformation required to deliver value?
“The definition of insanity is doing the same thing over and over again but expecting different results”. Albert Einstein. How do our customers see what we deliver to them? Worthy? Useful? More important compared with something else? Do we know? Would we like to know? Is it important to know? A simple reality we live and that will […]
Is digital business strategy different from business strategy?
The answer is NO. Digital Business Strategy is nowadays an integral component of Business Strategy – Or should be! Many might be thinking why or do not understand the relationship. A common fact in many growing businesses is that they are manually completing tasks that could be automated, and this becomes a limitation to power […]
Why is so important to become an authentic leader?
Leading in the 21st. Century, in the middle of a pandemia and in a new normal is vastly different than what we used to know. People in organizations have changed dramatically to the point where many will no longer tolerate the classic “command and control leaders. Nor are they impressed by charismatic leaders whose leadership […]
